Software managers are often faced with two extremes: information explosion vs. near total lack of information. In the area of objectoriented technology for example, a keyword search of our university library catalog produces references to over 3,000 articles. Yet in some crucial areas, such as metrics for managing object-technology, there is an almost total lack of information
We propose a framework for addressing this problem that has four key elements: comprehensive scope; knowledge engineering; basic research; and the use of an advanced knowledge delivery vehicle to build an automated Management Support System (MSS). This framework calls for integrating and synthesizing the full range of existing pertinent information, while at the same time identifying missing knowledge. The identification of the missing knowledge drives research efforts to fill the gaps. The results of this research and knowledge engineering are then delivered to managers in a form they can directly use via the MSS.